Thank you for choosing Ekamore LLC! We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase or find a defect, please carefully read the following refund and return policy:
- Return Policy
All products are sold once and for one time only, unless there is a defect. If you find any quality issues with the product after receiving it, please contact us within 7 business days of purchase. Items not reported within this period will not be accepted for return or exchange.
Conditions for Return: The product must be unused, in its original condition, and with its packaging and labels intact.
Proof of purchase (such as order number or receipt) is required.
- Return Process
To initiate a return, please follow these steps:
Contact Customer Service: Contact our customer service team via email or phone and inform them of the reason for your return.
Obtain Return Authorization: Our customer service representative will provide you with a Return Authorization (RMA).
Return the Product: Please return the product along with its original packaging and all accessories. Ensure you have tracking information for your returned package for future inquiries.
- Refund Policy
Once we receive and inspect your returned item and confirm it meets the return conditions, we will process your refund as soon as possible. The refund will be returned to the original payment method. Processing time is typically 5-10 business days, but may vary depending on the bank or payment institution.
Please note that shipping and handling fees are not included in the refund.
- Exceptions
The following situations are not eligible for refunds or returns:
After the return period (7 business days).
Items with obvious signs of use.
- Contact Us
For any questions or further information, please contact us at:
Email: support@ekamore.com
Phone: (857) 833-9137
Address: 10725 ABERCORN ST APT 55 SAVANNAH, GA 31419-1438
Thank you for understanding and complying with our refund and return policy. We look forward to continuing to serve you!